Help center
Quick answers about buying, selling and staying safe on Lovinzo.
Buying
How does buyer protection work?+
You pay on Lovinzo, and the money is held until you confirm the item arrived as described. If something is wrong, report a problem on the order page before confirming.
Can I buy several items in one shipment?+
Yes. Tap Add to bundle on items from the same seller, then check out from your cart. You pay shipping once, and many sellers give a bundle discount on 2+ items.
Can I make an offer?+
Yes. Tap Make an offer on the item page. The seller can accept or decline. Favorite items too: sellers sometimes send special prices to everyone who favorited.
What does Reserved mean?+
The seller is holding the item for one buyer. Only that buyer can buy it until the seller releases it.
Selling
What does it cost to sell?+
Nothing. Listing is free and there's no commission on your price. Buyers pay a small protection fee.
How fast do I need to ship?+
Within 3 days of payment. Pack in plain packaging and add a tracking number on the order page.
When do I get paid?+
When the buyer confirms delivery, or automatically after the review period if they don't respond.
Can I take a break?+
Yes. Turn on holiday mode in My account. Your listings are hidden until the date you choose.
Shipping
Which carrier should I use?+
USPS Ground Advantage is usually cheapest for small packages and allows discreet adult items. Always use tracking.
Is my address shown to buyers?+
Your full address is only shared with a buyer who paid for an order. Many sellers use a PO box or virtual mailbox as return address.
Safety & privacy
Do I have to use my real name?+
No. Everyone uses a username. Your legal name and ID are never shown to other members.
Why keep chat on Lovinzo?+
Deals moved off the platform lose buyer protection. Sharing phone numbers or social handles in chat is blocked.
How do I report or block someone?+
Use Report on a listing or profile, or block a member from their profile. Our team reviews every report.
How do I protect my account?+
Turn on two-factor authentication in My account. You'll enter a code from your authenticator app when you log in.
Problems & disputes
My item never arrived+
Open the order and tap Report a problem before confirming. We review tracking and chat history and refund you if the item was lost.
The item isn't as described+
Report a problem on the order page with photos. Don't confirm delivery until it's resolved.
Still stuck? Email contact@lovinzo.com or read our buyer protection and terms.