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Help center

Quick answers about buying, selling and staying safe on Lovinzo.

Buying

How does buyer protection work?+

You pay on Lovinzo, and the money is held until you confirm the item arrived as described. If something is wrong, report a problem on the order page before confirming.

Can I buy several items in one shipment?+

Yes. Tap Add to bundle on items from the same seller, then check out from your cart. You pay shipping once, and many sellers give a bundle discount on 2+ items.

Can I make an offer?+

Yes. Tap Make an offer on the item page. The seller can accept or decline. Favorite items too: sellers sometimes send special prices to everyone who favorited.

What does Reserved mean?+

The seller is holding the item for one buyer. Only that buyer can buy it until the seller releases it.

Selling

What does it cost to sell?+

Nothing. Listing is free and there's no commission on your price. Buyers pay a small protection fee.

How fast do I need to ship?+

Within 3 days of payment. Pack in plain packaging and add a tracking number on the order page.

When do I get paid?+

When the buyer confirms delivery, or automatically after the review period if they don't respond.

Can I take a break?+

Yes. Turn on holiday mode in My account. Your listings are hidden until the date you choose.

Shipping

Which carrier should I use?+

USPS Ground Advantage is usually cheapest for small packages and allows discreet adult items. Always use tracking.

Is my address shown to buyers?+

Your full address is only shared with a buyer who paid for an order. Many sellers use a PO box or virtual mailbox as return address.

Safety & privacy

Do I have to use my real name?+

No. Everyone uses a username. Your legal name and ID are never shown to other members.

Why keep chat on Lovinzo?+

Deals moved off the platform lose buyer protection. Sharing phone numbers or social handles in chat is blocked.

How do I report or block someone?+

Use Report on a listing or profile, or block a member from their profile. Our team reviews every report.

How do I protect my account?+

Turn on two-factor authentication in My account. You'll enter a code from your authenticator app when you log in.

Problems & disputes

My item never arrived+

Open the order and tap Report a problem before confirming. We review tracking and chat history and refund you if the item was lost.

The item isn't as described+

Report a problem on the order page with photos. Don't confirm delivery until it's resolved.

Still stuck? Email contact@lovinzo.com or read our buyer protection and terms.